PRIVACY POLICY
This document is an electronic record in terms of Information Technology Act, 2000 and rules
there under as applicable and the provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is generated by a
computer system and does not require any physical or digital signatures to make the terms of this
policy binding.
At MadVibes (sometimes also referred as “we”, “us” or “our”) data protection is a matter of trust and
your privacy is very important to us. We use your personal information only in the manner set out in
this Privacy Policy. Please read this privacy policy to learn more about our information gathering and
dissemination practices.
The privacy practices of this statement apply to our services available under the domain and sub-
domains of www.madvibes.in (the “Website”) and apply generally to our parent, affiliates,
subsidiaries or joint venture websites. By visiting the Website you agree to be bound by the terms and
conditions of this Privacy Policy.
This Privacy Policy explains how MadVibes gathers personal information, classified as mandatory or
optional as part of the normal operation of our services; and uses, discloses and protects such
information through the Website. This detailed privacy policy enables you to take informed decisions
in dealings with us.
By registering with MadVibes, you acknowledge your acceptance of the terms of this Privacy Policy,
expressly consent to our use and disclosure of your personal information in accordance with this
Privacy Policy and that any personal information provided by you through MadVibes is provided
under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of the User
Agreement.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware
of any changes, please review this policy periodically.
Your Privacy
At MadVibes, we are extremely proud of our commitment to protect your privacy. We value your
trust in us. We work hard to earn your confidence so that you can enthusiastically use the Website and
recommend your friends and family to use the Website. Please read the following policy to
understand how your personal information will be treated as you make full use of our Website.
MadVibes Privacy Assurance
MadVibes promises that we will not sell or rent your personal information to third parties for their
marketing purposes without your explicit consent. From time to time we may reveal general statistical
information about our Website and visitors, such as number of visitors, number and type of goods and
services purchased, etc. Your trust and confidence are our highest priority.
Information that MadVibes collects
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When you use our Website, we collect and store your personal information. We gather your personal
information in order to record, support and facilitate your participation in the activities you select,
track your preferences, to provide you with a customized Website experience, to notify you of any
updated information and new activities and other related functions offered by MadVibes, keep you
informed about latest content available on the Website, special offers, and other services of
MadVibes, to assist you with customer service or technical support issues, to follow up with you after
your visit, to otherwise support your relationship with MadVibes or to prevent fraud and unlawful use.
For the aforesaid purpose, we only collect such personal information that we consider relevant to
understand you or your interests.
In general, you can visit the Website without having to provide your personal information during
which time you remain anonymous and at no time can we identify you unless you have an account on
the Website and log on with your user name and password. Once you provide your personal
information, you are no more anonymous to us. To fully use our Website, you will need to register
using our online registration form, where you may be required to provide us with your name, email id,
password and other personal information as indicated on the forms available on the Website. Further
the fields are marked as mandatory or optional. You always have the option to not provide
information by choosing not to use a particular service or feature on the Website. We may
automatically track certain information about you based upon your behavior on the Website. We use
this information to analyse trends, administer the website, track a user’s movement and gather broad
demographic information, to better understand, protect and serve our users. This information is
compiled and analysed on an aggregated basis. This information may include the URL that you just
came from (whether this URL is on our Website or not), which URL you next go to (whether this
URL is on our Website or not), your computer browser information, and your IP address.
You may log into our Website through your Google+ or Facebook account. If you do so, you must
enter the email address and password that you use for your Google+ or Facebook account. We will
ask that you grant us permission to access and collect your Google+ or Facebook basic information
(this includes your name, profile picture, gender, email address, and any other information you have
set to public on your Google+ or Facebook account). If you allow us to have access to this
information, then we will have access to this information even if you have chosen not to make that
information public. We store the information that we receive from Facebook with other information
that we collect from you or receive about you. Facebook controls the information it collects from you.
For information about how Facebook may use and disclose your information, including any
information you make public, please consult Facebook’s privacy policy. We have no control over how
any third party website uses or discloses the personal information it collects about you.
We use data collection devices such as “cookies” on certain pages of the Website to help analyze our
web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small
files which identify your computer to our server as a unique user when you visit certain pages on the
Website and they are stored by your internet browser on your computer’s hard drive. We offer certain
features that are only available through the use of a “cookie”. We also use cookies to allow you to
enter your password less frequently during a session. Cookies can also help us provide information
that is targeted to your interests. Most cookies are “session cookies”, meaning that they are
automatically deleted from your hard drive at the end of a session. You are always free to decline our
cookies if your browser permits, although in that case you may not be able to use full functionality of
the Website. We only use cookies for your convenience in using the Website and not for obtaining or
using any other information about you. We do not control the use of cookies by third parties.
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If you choose to leave feedback for other users, we retain this information as necessary to resolve
disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send
us correspondence about your activities or postings on the Website, we may collect such information
into a file specific to you.
Our use of your information
We collect your personal information and aggregate information about the use of our Website to
better understand your needs and to provide you with a better experience. Specifically, we may use
your personal information for any of the following reasons:
To provide our services to you, including registering you for our services, verifying your
identity and authority to use our services, and to otherwise enable you to use our Website;
For customer support and to respond to your inquiries;
For internal record-keeping purposes;
To improve and maintain our Website (for example, we track information based on the
choices of your courses; this helps us determine which areas of our Website users like best
and areas that we may want to enhance; we also will use for trouble-shooting purposes, where
applicable);
To periodically send promotional emails to the email address you provide regarding new
products from us, special offers from us or other information about us that we think you may
find interesting;
To contact you via email, telephone, or mail, or, where requested, by text message, to deliver
certain services or information you have requested;
For our market research purposes, including, but not limited to, the customisation of the
Website according to your interests;
We may use your demographic information (i.e., age, location and other various data) to more
effectively provide you the services of your choice on our Website;
To resolve disputes, to protect ourselves and other users of our Website, and to enforce our
Terms of Use;
We also may compare personal information collected through the Website to verify its
accuracy with personal information collected from third parties; and
We may combine aggregate data with the personal information we collect about you.
From time to time, we may use personal information for new and unanticipated uses not
previously disclosed in our Privacy Policy. If our information practices change regarding
information previously collected, we shall make reasonable efforts to provide notice and
obtain consent of any such uses as may be required by law.
Our Disclosure of your information
Your personal information is an important part of our business and we are not in the business of
selling it to others. MadVibes shares your personal information only to categories of persons that are
either subject to this Privacy Policy or follow practices at least as protective as those described in this
Privacy Policy.
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Items and Services offered on the Website by third parties
There are certain items and services for which third parties request for information to perform services
on our behalf. The information provided by the user for such purposes is simultaneously collected by
MadVibes and the respective third party. This information is utilised by the third party in accordance
with its privacy policy and the terms of the offer. Because we do not control the privacy practices of
these third parties, you should evaluate their practices before deciding to use their services.
Internal Service Providers
We employ third parties services to facilitate or outsource one or more aspects of the business,
product and service operations that we provide to you on the Website and therefore we provide some
of your personal information to these service providers. These service providers’ are bound by legal
restrictions that prohibit their use of your personal information for any other purpose except to
facilitate the specific outsourced service. In the event of your direct involvement with the internal
service provider, any additional information disclosed by you to them shall be subject to internal
service provider’s own applicable privacy policy and the MadVibes shall not be responsible for the
same.
Legal Requests
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce
laws, such as: information technology laws, intellectual property rights, fraud and other rights, to help
protect you and the community from bad actors. Therefore, in response to a verified request by law
enforcement or other government officials relating to a criminal investigation or alleged illegal
activity, we may (and you authorise us to) disclose some of your personal information as is
reasonably necessary to respond to court orders, or other legal process. We may disclose personal
information to law enforcement offices, third party rights owners, or others in the good faith belief
that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond
to claims that an advertisement, posting or other content violates the rights of a third party; or protect
the rights, property or personal safety of our users or the general public.
Your use of other users’ information
In order to facilitate interaction among all MadVibes members, we may allow you to access other
users’ contact information. Further, as a user you will be sent via email the MadVibes registered user
ID, email address and other information. By entering into our User Agreement, you agree that, with
respect to other user’s personally identifiable information that you obtain through the Website or
through a MadVibes-related communication or MadVibes – facilitated transaction, MadVibes hereby
grants to you a license to use such information only for:
(a). MadVibes -related communications that are not unsolicited commercial messages,
(b). using co-branded services offered through MadVibes, and
(c). any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).
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In all cases, you must give users an opportunity to remove themselves from your database and a
chance to review what information you have collected about them. In addition, under no
circumstances, except as defined in this Section, can you disclose personally identifiable information
about another user to any third party without our consent and the consent of such other user after
adequate disclosure.
MadVibes and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not
licensed to add a MadVibes user, even a user who has purchased an item from you, to your mail list
(email or physical mail) without their express consent after adequate disclosure.
What about children’s privacy?
Use of MadVibes is available only to persons who can form a legally binding contract under the
Indian Contract Act, 1872. If you are under the age of 18, you cannot provide or directly avail any
services given on the Website. If you wish to provide or avail any services given on the Website such
may be made by your legal guardian or parents.
Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making
changes to your personally identifying information. If you have registered your profile on MadVibes,
your registered user ID and Password are required in order to access your profile information.
Security
When you access your account information, we offer the use of a secure server. The secure server
software (SSL) encrypts all information you put in before it is sent to us. Once your information is in
our possession we adhere to strict security guidelines in compliance with the (Indian) Information
Technology Act, 2000, protecting it against unauthorised access.
We confirm that we have complied with reasonable security practices and procedures as given in
Information Technology (Reasonable security practices and procedures and sensitive personal
Information) Rules, 2011.
We have implemented such security practices and standards and have a comprehensive documented
information security programme and information security policies that contain managerial, technical,
operational and physical security control measures that are commensurate with the information assets
being protected with the nature of business. In the event of an information security breach, we shall be
required to demonstrate, as and when called upon to do so by the agency mandated under the law, that
they have implemented security control measures as per their documented information security
programme and information security policies.
Your Consent
By using the Website and/ or by providing your information, you acknowledge our use of your
personal information in the manner as set out in this Privacy Policy. Any changes to our privacy
policy will be communicated through our Website at least 10 days in advance of implementation.
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Additional notes to the User
We does not exercise control over the content displayed or the links shown as a part of the content of
the Website. The other websites may place their own cookies or other files on the users’ computer or
mobile device, collect data or solicit personal information from the users, for which we is not
responsible or liable. Accordingly, we do not make any representations concerning the privacy
practices or policies of such third parties or terms of use of such websites, nor do we guarantee the
accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics,
videos, messages or other materials available on such websites. We encourage the user to read the
privacy policies of that website.
We shall not be responsible in any manner for the authenticity of the personal information or sensitive
personal data or information supplied by the user to us. If a user provides any information that is
untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or
incomplete), or MadVibes has reasonable grounds to suspect that such information is untrue,
inaccurate, not current or incomplete, we have the right to suspend or terminate such account at its
sole discretion.
We shall not be responsible for any breach of security or for any actions of any third parties that
receive users’ personal data or events that are beyond the reasonable control of MadVibes including,
acts of government, computer hacking, unauthorised access to computer data and storage device,
computer crashes, breach of security and encryption, etc.
The user is responsible for maintaining the confidentiality of the user’s account access information
and password. The user shall be responsible for all uses of the user’s account and password, whether
or not authorised by the user. The user shall immediately notify us of any actual or suspected
unauthorised use of the user’s account or password.
We will communicate with the users through email and notices posted on the Website or through
other means available through the service, including text and other forms of messaging. The users can
ask us, by sending an email to contact@madvibes.in containing the rectification required.
Changes in the Privacy Policy
We may update this Privacy Policy at any time, with or without advance notice. In the event there are
significant changes in the way we treats user’s personal information, we will display a notice on the
Website or send users an email. If a user uses the service after notice of changes have been sent to
such user or published on the Website, such user hereby provides his/ her/ its consent to the changed